Erica’s Story

My pharmacy said my medication needed a prior authorization so they notified my primary care physician. My physician said I shouldn’t need this since I’ve been on this medication for years. After a week went by and I didn’t hear anything back I contacted the pharmacy again and they said the prior authorization was needed because of the 90 day quantity. They changed it to a 30 day supply and no prior auth was needed. I was without medication for several days because of this quantity limit, which prompted a prior auth unnecessarily. This also caused a lot of confusion and administrative burden at my physician’s office.